What is The Holy Grail of UX Design?

This week in my mentorship session with James Box, my good friend and design mentor, we discussed what he considers “The Holy Grail of UX Design’. The Problem One of the problems I have been facing in my work at Peak Democracy recently is that I’ve conducted almost a dozen user interviews in effort to build empathy for our users, but I don’t know the best way to uncover meaningful insights from those interviews. I have almost ten hours of interview recordings and troves of notes that I wrote while users spoke. I asked James to help me

Venturing Into The World of Multiple Sclerosis

Backstory The parallel timeline of my life has been the progression of my mother's disease Multiple Sclerosis ("MS"). My mother taught me how to walk, play soccer and ski. By the time I was twelve or thirteen she became increasingly dependent on walking aids and eventually a wheelchair. Enduring excruciating physical pain, my mother has maintainted a persistent brilliance that radiates to all those who meet her—exuding positivity where others would form bitterness. My mom and I outside Norwich Cathedral in 2013 My Wife Sophie's Journey with Chronic Illness While working in India together in 2012, my wife